Novell Del Mar College
CIS 306 - Managing NOVELL® Networks
 Instructor: Michael P. Harris
IntranetWare 4.11

IntranetWare Installation Guide

Index

Welcome to IntranetWareTM for Small Business. This product is based on Novell's core product, IntranetWare. IntranetWare for Small Business includes many of the features of the core product plus several tools designed specifically for Small Business networks.

This introduction acquaints you with some of the advantages networking offers and introduces many of the sources you can refer to for information about your network.

Novell IntranetWare openes up many possibilities for making your business more successful. Here are some of them.

  • Network users can share directories and files stored on the server, thereby freeing up space on workstation hard drives.
  • Network users, groups, or departments can share the same printer.
  • You can easily upgrade your software or add additional hardware. As your company grows, your network can grow too.
  • Mission-critical information can be stored on the server and be backed up and archived more easily than if it is stored on individual hard drives.
  • Users can log in to the server from home or the field through modems attached to the server or dial out to bulletin boards or Internet service providers.

About This Manual

This Installation Guide documents the procedures for installing and setting up your Small Business network.

Chapter 1, "Getting Started," introduces the tools, documentation, and help programs you can use as you set up your network. Also included is a checklist of set up tasks.

Chapter 2, "Understanding Networks and Novell Directory Services," explains several important networking concepts, including Novell Directory ServicesTM (NDSTM), Directory trees, and NDS objects and their properties. It also introduces the Novell Easy Administration Tool (NEAT) that has been developed for this version of IntranetWare.

Chapter 3, "Installing the Server," helps you prepare and install your server.

Chapter 4, "Setting Up the Network," provides an overview of several setup tasks, such as installing Novell ClientTM software on the administrator's workstation, logging in to the network, and running QuickStart or NEAT to set up user and group accounts.

Chapter 5, "Installing Online Documentation," explains how to install the online documentation onto the server or how to access it from the documentation CD-ROM, whichever you prefer. Also included are instructions for launching Netscape* Navigator to view the documentation and instructions for searching for and printing product information.

Chapter 6, "Installing Client Workstations," introduces the Novell client (workstation) software included with IntranetWare for Small Business. Several clients are included; each is designed for a specific desktop platform and function. This chapter also explains how to install the clients from either CD-ROM or from diskettes.

Chapter 7, "Accessing the Network," provides instructions for logging in to and out of the network using Novell clients for Windows*, DOS, OS/2*, or Macintosh*.

Chapter 8, "Upgrading to IntranetWare Small Enterprise," provides instructions for upgrading from NetWare 3TM. An overview of procedures for upgrading other Novell operating systems along with cross references to detailed instructions in the online documentation is also included.

Appendix A, "Manually Selecting Drivers for Hardware Devices," provides instructions for loading hardware drivers (for hard disks, network boards, and other hardware devices) if Install cannot autodetect them.

Appendix B, "Creating Client Installation Diskettes," provides instructions for making client diskettes so that you can install client software on workstations that don't have CD-ROM drives. (If the workstation has a CD-ROM drive, you can install directly from CD-ROM.)

Appendix C, "Using NetWare Application Launcher," provides steps on creating an icon for the NetWare Application Launcher (NAL) and explains how to access the NAL icon and your applications.

Appendix D, "Upgrading Personal NetWare," provides steps on upgrading from Personal NetWare to IntranetWare for Small Business.

NOTE: In Novell documentation, an asterisk denotes a trademarked name belonging to a third-party company. Novell trademarks are denoted with specific trademark symbols, such as TM.

Getting Technical Support

Novell sponsors many forums that allow you to get information about Novell and its products and that provide product support. Some are provided at no cost to you. Others involve extra expense.

  • Customer service. You can contact your Novell Authorized ResellerSM representative for technical assistance.
    Most Novell Authorized ResellersSM have Certified NetWare EngineerSM representatives on their staffs ready to assist users with their networking problems.
  • Novell Authorized Service CenterSM (NASCSM) locations. NASC facilities are local support providers authorized and supported by Novell. They provide both telephone and on-site assistance, and should be your first source for technical support.
    For the Novell Authorized Service Center nearest you, in the U.S. and Canada call 1-800-338-NASC.
  • Hardware documentation. Many network problems occur because of malfunctioning hardware.
    If you can isolate a problem to a certain computer component or cable segment, check the manuals that came with the hardware involved.
  • NetWare Management SystemTM (NMSTM ) services. NMS services help you manage the cabling system, computers, software, and other components of the network.
    For more information about using NMS on your network, contact your Novell Authorized Reseller.
  • Other Novell publications. Novell Application Notes TM and the Novell Research ReportsTM publications cover technical aspects of NetWare-based system design, implementation, and management. Application Notes is a collection of technical articles published monthly. Research Reports is published as the research becomes available.
    To purchase subscriptions and back issues of these publications from within the United States or Canada, call the Novell Research Order Desk at 1-800-377-4136. From other locations, call 303-297-2725.
  • Third-party books and periodicals. Books on NetWare, including books published by Novell PressTM publishing, are available at most bookstores.
    In addition, numerous networking periodicals give advice on configuring, managing, and troubleshooting your network.
  • NetWireTM forum on the CompuServe* bulletin board. A fairly inexpensive way to get up-to-date advice and patches is through NetWire on the CompuServe bulletin board.
    To open a CompuServe account, call one of the following numbers and ask for Representative 200:
    • In the United States or Canada: 1-800-524-3388
    • In the United Kingdom: 0800-289-378
    • In Germany: 0130-37-32
    • In other European countries: 44-272-255-111
    • In locations other than the United States, Canada, or Europe, use the appropriate country code for the U.S. and call 614-457-0802. Ask for Representative 200. This identifies you as a Novell customer.
  • Technical Support Database and NetWire forum on the Internet. The Novell Internet sites support access through FTP, Gopher, and World Wide Web (WWW) systems. Over 9,000 documents exist on the WWW system for providing technical hints and information.
    To access the Novell Internet sites, log in as ANONYMOUS and use your e-mail address as your password.
    Contact one of the following site addresses:
    • In the United States: ftp.novell.com
    • In Germany: ftp.novell.de

    See public areas in these sites for possible listings of other sites' addresses.
    To access the Novell Internet WWW sites, contact one of the following site addresses:
    • In the United States: www.novell.com, www.netware.com, education.novell.com, corp.novell.com, netwire.novell.com, or smallbiz.novell.com.
    • In Germany: www.novell.de

    See the information areas at these sites for possible listings of other sites' addresses.
  • FaxBack* Service. Novell provides a FaxBack Service for obtaining additional product information to help with support needs.
    To access the Novell FaxBack Service, complete the following steps.
    • Access Novell's FaxBack Service on the Internet at: netwire.novell.com/home/client/misc/catalog.htm.
    • Within the continental United States 
      

      1. Dial 1-800-NETWARE (1-800-638-9273).

      2. Press #1 (the "Presale Product Information
                and Upgrade Information" option).

      3. Press #2 (the "Receive Product Information"
                option).

      4. Press #1 (the "Receive Product Information
                via Fax" option).
    • Outside the continental United States
      Dial 1-801-861-2772. You are connected directly to the FaxBack Service.
    • Follow the directions provided on the phone. You are prompted to enter a document number and then a fax number to send the document to.
  • Network Support Encyclopedia Professional VolumeTM (NSE ProTM ) package. This encyclopedia gives customers access to regularly updated information on products and services---plus patches, fixes, and more---from Novell and other vendors.
    The NSE Pro package is distributed on CD-ROM on a subscription basis. Updates are sent out several times each year. More information is available on NetWire or from your Novell Authorized Reseller.
  • Novell Consulting Services (NCS) Toolkit. This toolkit is a collection of documents and utilities developed and collected by Novell's Consulting Services group for providing solutions to enterprise networks. It is packaged as a single CD-ROM. For information on obtaining a copy, contact Novell Consulting Services for details.
  • Troubleshooting hardware and software. Specialized hardware and software packages, such as the Novell LANalyzerr software, are available to help you isolate network problems.
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